RETURN POLICY & PURCHASE AGREEMENT
The Gluteboost Return Policy may be amended at any time by the explicit discretion of Gluteboost.com for any reason. You will be held to the policy at the time of your purchase.
Please make sure you understand our return policy thoroughly. Gluteboost makes every effort to ensure that information that we provide is as accurate as possible, and actively work to ensure that our customers are educated and informed.
If you have concerns or questions, please review our Frequently Asked Questions page, or contact customer support.
General Product Return Policy: Product must be returned in its original bottle and packaging. Butt enhancement pills and butt enhancement cream must be time-stamped and in the mail within 14 days of purchase for a refund.
You must also provide us with a tracking number to confirm the orders is being sent to our address. Returned orders will incur a 20% restocking fee. Shipping expense will not be refunded. Product must be returned to Gluteboost Returns, 10413 Rockley Rd. Houston, TX 77099.
International Orders: An international order is any order where the shipping address is located outside of the United States of America. International orders are non refundable unless taking advantage of the satisfaction guarantee as described below, or customer pays return shipping and all products from order are returned unopened and undamaged. All shipping fees must be fully covered by customer. If for some reason a package is returned customer is responsible for paying shipping if they want Gluteboost to reship it to them. If products are destroyed at customs for whatever reason no refund will be given. Any orders returned in the original bottle and packaging can be refunded minus shipping and a 25% international returns processing & restocking fee. Product must be returned to Gluteboost Returns, 10413 Rockley Rd. Houston, TX 77099.
100% Satisfaction Guarantee: We offer a 100% Guarantee (or Your Money Back!)* that you will get a bigger butt once you’ve taken Gluteboost Pills, Gluteboost Cream, or both consistently for at least four month without any skipped months.
Return shipping must be paid for by customer and we do not refund the original shipping expense. Customer must provide time-stamped before & after photographs and measurements during the period of taking the product.
We require one time-stamped photo for every 30 days of taking the product. Customer must also return all bottles with label intact. Any bottles that are not included will be deducted from any possible refund amount at retail rate.
In order for a return evaluation to be accepted and begin we must receive the following items within 60 days of most recent purchase or the last bottle used: Return Package Tracking Number (showing delivery confirmation), Empty product bottles with label in-tact, one timestamped photo for every 30 days of use, description of journey in your own words.
If Customer was not charged for shipping at time of purchase, this charge will be deducted from the “Return” amount sent to customer.* Likewise, all refunds may be subject to up to a 20% return processing fee. This fee is at the discretion of the returns team. Each return is handled with the utmost care and voted on before being processed.
We will only refund up to 6 months worth of products. If you used our products longer then 6 months you will only be refunded for the most recent 6 months of products.
Order cancellation policy: To cancel an order that has been processed, written notice (by email) must be received prior to 9:00am the next business day after payment has been processed.
We need a written cancellation notice by mail or email for documentation and a phone call to our main customer service number available on our website. Your cancellation email must include your order number and first and last name. All order cancellations are subject to a cancellation fee of up to but not exceeding 15% to be decided by the Gluteboost cancellations department.
Orders cannot be cancelled once they have been shipped, please see “General Product Return Policy”. Please email cancellations to firstname.lastname@example.org and call (281) 545 – 0101.
ALL Returns are subject to a return fee of up to 20% of item cost. This is handled at the discretion of the management team. Anything sent to use for return is fully reviewed and each return is given a full and fair evaluation.
Failed Shipping Orders: All orders that are returned as undeliverable or returned to us for any reason related to shipping, address issues, wrong address, and unaccepted orders will be charged to restock or re-ship.
There will be a 20% restocking fee. If we reship product we will charge shipping fee to customer.
If an order has been delivered to the wrong address, and the address was provided online by the customer, that order will not be refunded or re-shipped without paying a replacement fee. Replacement fees are calculated on a case-by-case basis.
Incorrect Address or shipping information: Please confirm all information on your sales receipt is accurate. Orders that have been found to have an error in the shipping address information will be held for 10 days in attempt to obtain proper shipping information.
If shipping information cannot be obtained within a 10 period we will charge a 20% restocking fee. Client will be entitled to a full refund minus the 20% re-stocking fee.
General Shipping information: Orders may be shipped through UPS, or USPS. The customer has the right to request to use one or the other by emailing email@example.com. If we do not receive a request within 10 hours of your purchase, we will use our default shipping method.
All orders will be shipped out within 48 Business hours of receiving payment confirmation. If the payment is received after 5pm CST, the order will be processed the following business day.
If Customer was not charged for shipping at the original time of purchase, the charge of $6.95 per bottle will be deducted from the “Return” amount sent to customer.
Monthly Subscription Cancellation Policy You must participate in the Monthly Subscription Plan for at least 35 days before you are allowed to cancel. Otherwise you must pay an $8.00 – $15.00 cancellation fee generally equivalent to the discount received upon signing up.
All cancellations must be submitted in writing (by mail or email) with a 30 day notice of cancellation. Please contact us by email if you have any further questions.
Your account is not considered cancelled until we email you notifying you of cancellation. If you do not hear from us within one business day, please follow up by phone.
All returns need to be sent to: 10413 Rockely Rd, Houston, TX 77099 and we must be notified by email of your intent to return products prior to receiving them. Returns that are sent without properly notifying us will be rejected.
*If you choose to accept free product in an attempt to improve the effectiveness of Gluteboost, your refund will be void and you will be waiving your right to a refund.